What is not included in Support via Email?

WebHornet tries to answer all questions via email, keeping our costs affordable for our customers.  We highly recommend submitting in a ticket, most questions can be answered via email.

If the WebHornet Team is required to login to your website, below are a few examples of why Hornet Helper Hours would need to be purchased:
  • Make text changes/updates to your website
  • Updates to Enhanced Modules
  • Graphic Assistance
  • Social Media Assistance
  • Change Module Assistance
  • Adding code to HTML
  • Adding video
  • E-commerce Assistance
  • Design assistance
  • Layout (Template) assistance
  • SEO assistance
  • Training
Hornet Helper Hours can be purchased at any time ($35.00 per hour). 
Hornet Helper Hours MUST be purchased before website assistance will be received.

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